MetroPCS USA Mobile device Unlock APP
Network Supported: MetroPCS
Alcatel One Touch Fierce XL (OT-5054N)
HTC Desire (626s)
LG Leon 4G LTE (MS345)
LG G Stylo (MS631)
LG K7 (MS330)
Kyocera Hydro ELITE (C6740 & C6740N)
Samsung Galaxy Core Prime (SM-G360T1)
Sasmung Galaxy Grand Prime (SM-G530T1)
Sasmung Galaxy S7/S7 Edge
ZTE Avid PLUS (N9120)
ROOTED Phone - NOT Supported
DO NOT SUBMIT T-MOBILE DEVICES. THE SUPPLIER HAS A STRICT NO REFUND POLICY FOR ORDERS SUBMITTED BY RELOCKING THEM. THANK YOU.
IMPORTANT: Please Check to see if the Unlocking App is eligible for your phone first
1. Launch the “Device Unlock App” to check status
2(a). If you receive “Not Eligible for Unlock”, please proceed and submit your IMEI # for processing.
2(b). If you receive “Communication Error” or “Server not responding, please try again later”, DO NOT submit your order as it is not supported for unlocking (no refunds will be provided for any orders submitted with either of these error messages)
Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. The features of this app include the ability to remotely request Mobile Device Unlock without having to contact Customer Care and automatically apply the Mobile Device Unlock to the device without the use of a manual code.
Thanks to this app, we’re now able to Register any IMEI as “Eligible” in the MetroPCS Database so you can unlock your Cell Phone using the “Device Unlock” App. Turnaround time for delivery is less than 3 Business Days.
Delivery Time: 1 - 3 days
What you need to know:
ORDER ONLY IF YOUR DEVICE HAS UNLOCK APP AND WHEN YOU TYPE ON PERMANENT UNLOCK
GETTING THIS :Unlock Failed: This mobile device is not eligible for unlock.
- DO NOT PURCHASE IF THE PHONE APP IS SHOWING "Communication Error" or "Server not responding.
please try again later." or "Unlock fail, restart the device and try again" or ASKING FOR UNLOCK CODE
WITH NON SUPPORTED SIM
Once the unlock request is processed and get reply DONE , customer needs to:
- Connect your phone to WiFi
- Open app and select “Permanent Unlock“
If you do not restart the device, you will have a persistent alert in the notification tray.
It is very important to mention that the customer has to have data when attempting to perform the unlock, either 3G, 4G or wi-fi but data on the phone. If there is no data the unlock will be unsuccessful, once a device has been whitelisted we will not be responsible for unsuccessful unlocks. If customer has changed the original software or IMEI we will not be responsible for the app not to work (Do not install custom firmware like Avatar or Cyanogen before unlock your phone). If customer cannot find the app on its phone he can easily go to applications and make it visible but a Hard Reset will always bring the app back to the phone.
Do not use this service to Unlock IMEI from T-Mobile USA as you will receive a NOT WORKING CODE and you won't be able to claim for a refund ! T-Mobile USA is not supported, only MetroPCS is supported so do not waste the time of our supplier sending Junk IMEI as you will end wasting your money.
In case of problem unlocking your phone after delivery:
- Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)
- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)
We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.
How to place an order?
1. Fill in the required fields.
2. Once your IMEI information is submitted, the order will be processed and we will send to you notification with the codes to your email address within the stated processing time.
3. You can track order status/retrieve the unlock code here